Vitria’s Blog

Do I Need to be a Data Analyst to Use AIOps?

That is dependent on the solution you choose.  Ease of use and the speed at which you can onboard your AIOps solution should be one of the factors in your selection criteria.

Vitria’s VIA Express is preconfigured for optimized out-of-the box experience to easily ingest, enrich, and correlate metrics, events, logs, and traces. VIA Connectors provide easy onboarding for commonly encountered operational data sources.  User configurable integration with a wide variety of external services, collaboration tools, and workflows is easily accomplished.

A guided experience for the user provides self-service data onboarding and validation.  VIA provides the structure and algorithms needed to create business value insights without the need for a data analyst.

VIA AIOps solutions automatically discover network and system topology and dependencies through signal correlation and dimension discovery analysis.  Discovered dependencies are added to the system model and maintained over time to support real-time as well as forensic analysis.

Real-time contextual enrichment, machine learned topology, automatic creation and continuous update of baselines are keys to the effectiveness of VIA AIOps anomaly detection.  Baselines generated automatically are used to identify abnormal data patterns. 

Anomaly detection, AI-generated incident analysis and probable cause determination is all done automatically and presented to the user in easy-to-understand dashboards. VIA Express dashboards are provided for different personas to deliver the insights and underlying detail enabling action to be taken quickly. 

VIA Feeds enable every user to organize a view that works for them. These visualizations deliver all information related to each incident in a single view, including the incident timeline showing all correlated faults and performance anomalies across all technology layers. Topology views are overlayed with fault and performance information and event and metric details.  Users are informed with distilled information about each incident without the need for interpretation to make it meaningful, allowing them to take the actions required to accelerate issue resolution. Fully automated actions including classification, notification (email, chat, message bus), ITSM ticket creation, and microservice calls are defined through VIA Feeds and Channels, allowing incremental deployment of AIOps automation as confidence is built in the insights and recommendations.

VIA Express delivers AIOps insights as a Service, eliminating the cost and burden of providing and managing the required compute and storage infrastructure.  You don’t need to be a data analyst to onboard and use AIOps.  VIA Express allows you to easily get started with service assurance automation and improve your service performance.

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